1. Fair, understandable terms
You are entitled to clear information about the service, its price and relevant conditions. Accepting our terms does not remove rights that South African law protects or make an unfair term enforceable.
2. Quality and remedies
The Consumer Protection Act requires services of an appropriate quality, provided with reasonable care and within an appropriate time. A deficient service can require correction or an appropriate refund. Report concerns promptly to help us investigate; our preferred 24-hour reporting period does not extinguish your legal rights.
3. Cancellations and cooling-off
Advance bookings may be cancelled subject to a reasonable lawful charge where permitted. We must consider the circumstances and respect statutory exceptions. Additional cooling-off rights may apply to electronic agreements or transactions resulting from direct marketing. See the Cancellation & Refund Policy for electronic-service cancellations.
4. Privacy and access to information
POPIA gives you rights concerning your personal information, subject to applicable conditions. You can contact our Information Officer about access, correction, objection, deletion or withdrawing consent where consent is the legal basis. PAIA also provides a process for requesting qualifying business records. Read our Privacy Policy and PAIA Manual for the relevant routes.
5. Your agreement is your choice
“I agree” lets you proceed with the website enquiry under the published service terms. “I disagree” stops submission; you can still browse or contact us about a concern. We do not count disagreement, silence or merely visiting this website as agreement. The separate privacy acknowledgement confirms that the notice was presented, not that you waive your privacy rights or consent to marketing.
6. Complaints
Contact info@oceanhorizoncleaning.com or 084 956 4051 with your reference and the issue. We will investigate and explain the next step. Privacy and records-access complaints can be referred to the Information Regulator. Consumer matters can be referred to the National Consumer Commission or another ombud, tribunal or court with jurisdiction. You do not have to waive a statutory remedy to use our complaint process.